- Policy Quick Reference
- Non Personally Identifying Information
- Potentially Personally Identifying Information
- Collection of Personally Identifiable Information
- Personally Identifiable Information and how it’s protected
- Third Party Links
- Trusted Third Party Partners
- How we use your Personal Information
- Your Rights Concerning Your Personal Information
- Data Retention Time
- Personal Data Breach
- Your right to lodge a complaint
- Contact Details
ACME Joinery and Cabinet Pty Ltd (hereafter “we” or “us”) respects your right to privacy and security especially when it comes to your Personal Data and other sensitive information.
We respect your right to know what data we collect, how we collect it, what we do with it, and your right to choose.
This document outlines how we use and protect your personal information, and most importantly how you can have your say regarding this, after all, it is your data.
As an Australian based business, we are required to comply with the Australian Privacy legislation. As the internet is a global community and the rest of the globe is working towards international compliance, we have also made the decision to where possible comply with the General Data Protection Regulations (GDPR) as regulated in the European Union (EU).
This far stricter legislation is a move in the right direction and long overdue.
We expect Australian Privacy legislation to eventually change too, providing all Australian’s with the same level of individual control over our private data, as the rest of the world expects and demands. Until that happens, we will do what is expected by us and our customers anyway. We do this because personal control over your own private data, can never really be a bad thing.
Non Personally Identifying Information
We, like the vast majority of websites, collect non-personally-identifying information from their Website Visitors of the type that web browsers and servers record and supply. These are such things as your browser type, the language you speak and use, time and date that you visit our site and which pages you visit. Referring websites such as Google, Bing or other third-party websites are also collected.
From time to time this non personally identifying information may be released and shared with trusted third-party partners for reports and other information gathering processes, in an effort to improve the visitors’ experience on our website with future upgrades and functions.
This non personally identifying information is classed as essential to the operation and functionality of our website. Without it, it would not be possible to provide you a complete and operational website to service your needs. Rest assured we cannot identify “real people” from this data.
It helps us see things like “English speaking UK based visitors up 25% this month” or “Total site traffic from all sources down 12%”.
We really don’t know or care what “Bob Smith” the individual was doing, as we don’t need that information to function.
Potentially Personally Identifying Information
We also collect Potentially Personally Identifying Information such as Internet Protocol (IP) addresses and other identifying information to enable us to serve up to you a better user experience and to help improve our website. We do NOT use this information to identify our website visitors/users other than in the ways listed below.
Collection of Personally Identifiable Information
We here at ACME Joinery and Cabinet Pty Ltd only have access to your personally identifiable information, other than IP Addresses, when you, the User supply such information by way of completing a “form” or sending us an “email” or opting into a “promotion”, purchasing our products or other types of activity where the user supplies us such information or has any other voluntary interaction with us. The amount and type of information collected and stored is dependent on the type of interaction the visitor/user engages in.
All such information collected will always be handled and stored in the most safe and secure way in accordance with current legal guidelines and regulations.
We do need that information to function, as without it we don’t know where to ship your order, or how to contact you to answer your questions, or let you know when an item you are waiting for is back in stock. It is linked to your account and we can only view it, after you consent and physically give it to us.
Personally Identifiable Information and how it’s protected
We only disclose your Personally Identifiable Information to our Administrators, all based here in Australia and to our trusted third-party partners who have proven that they are compliant with all current legal guidelines and regulations.
Your Personally Identifiable Information is stored and protected on our secure servers or the secure servers of our trusted third-party partners and regular security and maintenance checking occurs to ensure that these servers stay up to date with the latest technologies.
We have NOT, do NOT, and will NOT supply, sell, swap or exchange your Personally Identifiable Information to any unauthorised party.
Your Personally Identifiable Information may from time to time be supplied to other parties when we are required to by law, or when we believe in good faith that supplying such information is being done to protect us, our trusted third-party partners or the public in general.
If you agree we may from time to time contact you, usually by email to inform you of appropriate promotions and developments concerning our site, products and services, or to request either general or specific feedback from you.
We hate spam and are sure you do too, therefore, we will not contact you very often, other than in response to a direct request for contact from you, a newsletter subscription, restock notification or contact form questions being good examples.
The shopping cart, social media sharing plug ins, and discount coupon codes are great example of website components that are reliant on Cookies to function correctly.
We request that when you first visit our site you choose what level of cookie use you consent to. Once you have made this choice our website will remember your choices and respect them.
Our system will periodically ask you to re-consent to your data collection as regulated by law. This is usually, but not always, every 60-90 days.
Third Party Links
In an effort to increase your User Experience, to occasionally recommend other services and to sometimes supply you with value added content we occasionally place third party links within the content of our website.
Where possible the destination of these third-party links has been checked for GDPR/APP Compliance but at no point do we offer any guarantee of this. We recommend that when visiting these third party websites that users should take the time to read their “Privacy & Cookie” policies and their “Terms and Conditions”.
Trusted Third Party Partners
We partner with Trusted Third Party Partners to facilitate some functionalities within our site. We only partner with recognised third parties that have satisfied us that they are compliant with all relevant and current legal guidelines and regulations.
These Trusted Third-Party Partners are:
- Google LLC.
How we use your Personal Information
The personal Information/data we collect from you is used in several ways but always in accordance with the current relative legislation’s and guidelines.
What Legal Grounds relate to the processing of Personal Information.
Although there are many different Legal Grounds for personal Data Processing, the 3 Legal Grounds that relate to your personal data and the processing by us are:
- The Legitimate Interests in the effective delivery of products, services and information to our Users.
- Explicit Consent given by our Users.
- Legal Obligations as required by legislation and relevant Laws.
Your Rights Concerning Your Personal Information
Personal Data Access
Personal Data collected, Stored and Processed by us remains the property of the User from whom it was collected and as such the User has the right to request a copy of this information. We are required to supply this information in a timely manner by way of a secured process that insures it is only supplied to the User to which it belongs.
To request your data please contact us here…
Personal Data Rectification
We have a responsibility to ensure that any data collected, stored or processed is correct. If a User finds an error in any of their Data stored by us the User has the right to request that the data be corrected.
To request the correction of your data please contact us here…
Your Right to be Forgotten
We are obligated to respect a User’s Right to be Forgotten. If a User requests that their data collected, stored and processed by us, be deleted we are obliged to comply within a reasonable time.
To request the deletion of your personal information please contact us here…
Data Retention Time
Personal information collected by us is kept for the appropriate time required for the purpose for which the user has given consent or for the period required by any governing laws for conducting a business in Australia.
Personal Data Breach
Although every effort is made to protect both the users’ personal information and ACME Joinery and Cabinet Pty Ltd the possibility of a “Data Breach” is always there. Under legislation we are required to notify the Government Controlling Body and the relevant User if such a breach occurs. This notification must be actioned within 21 days of a breach occurring.
Your right to lodge a complaint
As the owner of your personal information you have the right to lodge a complaint if you feel that we have collected, stored or processed your personal information in a way that breaches the relevant legislation and guidelines.
The process to action a compliant is to firstly contact ACME Joinery and Cabinet Pty Ltd here… If we do not satisfy you with an appropriate responding action you may then contact the governing body as detailed below:
Office of Privacy Commissioner
We reserve the right to action such updates as required by Government Legislation and other governing laws.